PLANT CARE

A General Care Guide will be included, but it is the buyer's responsibility to research proper care for their plant.
Once your plants arrive, it’s essential to allow them time to acclimate to their new environment after transit.

Follow these tips for the best results:

Place the plants in a shaded, well-ventilated area for 3-7 days to reduce stress.
Avoid direct sunlight initially, as the plants may still be sensitive after their journey.
Water lightly at first and gradually adjust to their normal care routine.
Monitor for any signs of stress or pests, and trim damaged leaves if necessary.
This acclimation process ensures your plants recover quickly and thrive in their new environment.

UNROOTED NODE & CUTTING DISCLAIMER

Rooting unrooted nodes and cuttings involves various factors and risks. Therefore, we cannot guarantee successful rooting.

SHIPPING DAMAGE & PACKAGING MATERIAL DISCLAIMER:

We prioritize careful packaging of our plants to ensure safe transit. However, we cannot be held responsible for any damage that may occur during shipping.
To protect your plants, we use high-quality, new packaging materials (not provided by the carrier).
The addition of a heat pack and insulation is optional, and please note that the heat pack remains effective for up to 72 hours.

SHIPPING INFORMATION

We ship via UPS/USPS, offering two options at checkout. Prices may vary based on your destination.
USPS Priority Mail (2-Day): Your item typically arrives in approximately 3 to 7 business days, depending on your location.
USPS Express/ UPS Overnight: Your plant will arrive the day after it is shipped, provided the order is placed before 3:00 PM. Any issues with the shipping fee will be refunded.
UPS Ground/ Standard Shipping: Your order will arrive 5 to 10 business days, depending on your location. Most of our plant essentials are shipped via UPS Ground/ Standard.
Handle your package with care upon arrival to avoid damaging any parts of the plant.
Please be aware that your plant may experience some shipping stress, which could manifest as yellowing, wilting, or leaf loss. Rest assured, the plant is rooted and will recover.
We recommend against transplanting the newly arrived plant, as this can cause additional stress. 

SHIPPING INSURANCE & CLAIM

Your shipping cost includes insurance up to $100. The buyer is responsible for filing any insurance claims.
It is the buyer's responsibility to file claims for damaged or lost items.

TRACKING INFORMATION

Tracking details will be emailed to you upon shipping. For questions about your shipment's status, please contact the carrier directly, as we do not have additional information.

PLANT FORFEITURE & CONFISCATION

Tracking details will be emailed to you upon shipping. For questions about your shipment's status, please contact the carrier directly, as we do not have additional information. If a plant is confiscated and destroyed by the Department of Agriculture, we will provide a full refund of the plant cost (excluding shipping).

LIVE ARRIVAL GUARANTEE

If your plant arrives dead for any reason (provided you chose UPS Next-Day shipping with no delays), we will refund the plant cost (excluding shipping). This guarantee does not cover cosmetic damage. An unboxing video must be submitted within 24 hours of receiving the plant.

FINAL SALE POLICY

All purchases of nodes, cuttings, plants, plant essentials and flower arrangements are FINAL and non-refundable.
Except for the "Live Arrival Guarantee" and "Plant Forfeiture and Confiscation" clauses, we do not offer refunds, returns, exchanges, or replacements. Thank you for your understanding!

By making a purchase, the buyer agrees to these terms. Thank you for choosing us!